Frequently Asked Questions
Got questions? We’ve got answers. See below for some answers to common questions folks often have when choosing a designer. And if you have a question not listed here, please feel free to drop us a line.
How much will my project cost?
Every project is different, and costs will vary depending on your needs and requirements. Please fill out our project inquiry form, let us know a little more about what you’re looking for, and we’ll get back to you with a cost estimate for your project.
When will you be able to start my project?
As much as we’d like to start each and every project immediately, that’s just not the case. We typically tell prospective clients to plan on a 2-3 month lead time, though during busy times it may be more like 4. We take pride in being able to fully dedicate ourselves to each and every project. To do so, however, we only take on a limited number of projects at a time. To learn about our available openings and to see if we can work with your desired timeline, please fill out our project inquiry form.
How long will it take?
Again, this depends on your unique project. We try to work quickly without sacrificing quality. We’ll give you an estimate for completion for each stage of your project before we begin. Keep in mind that these deadlines are dependent on your diligence in responding to our inquiries and getting materials to us in a timely manner.
Do you require a deposit before starting my project?
Yes, we typically require a 30-50% deposit, along with a signed contract, in order to commit your project to our calendar. We cannot reserve dates for you without knowing you are committed to the project. The amount of the deposit will be determined by your total project cost, and in some cases for very small projects, we may ask for the full amount up front.
What software do you use for blogs?
For blogs, we work exclusively with WordPress. If you’ve currently got a blog at blogger/typepad/etc. and are interested in moving it to WordPress, we’re happy to help you move your content and make the transition (you won’t regret it, we promise!)
What software do you use for ecommerce sites?
We use CKGold for all of our ecommerce sites. We have found this to be the most user-friendly and feature-rich shopping cart available for the cost. Learn more. We do not currently work with any other ecommerce software.
How does the design process work?
Once we’ve worked out all the details of your project, we start with a series of mockup designs. You’ll get a chance to make revisions at this stage. Then, we’ll move to the production phase where we make the design a reality! We will always keep you up-to-date on progress and involve you every step of the way, so you know where your project stands at any given time.
What other costs are involved?
Creating a website is more than just a pretty design. Hosting is often an overlooked expense. You should expect to pay around $7-$15 a month for quality hosting. You will also need to register your domain name, which you can do for about $10 a year.
If you are running an ecommerce website and will be accepting credit card payments directly through your site, you will need to purchase an SSL certificate and have a Merchant Account to allow you to process payments, which is another montly cost to consider. If this all sounds like gibberish to you, no problem, we are more than happy to help you get all set up!
I just need a few changes to my site. Can you work with my existing theme?
Currently we are only accepting full redesign projects; we can not make modifications to sites created by other designers at this time. If we’re the ones who originally built your site (glad to have you back!), then small tweaks/changes to your site would be billed at an hourly rate.
Do you offer SEO (Search Engine Optimization) services?
Not specifically, no. We will, however, design and code a site that is up to the most recent standards, with proper title, header, and alt tags in place. Much of what SEO is is simply writing quality content and establishing credibility and backlinks, and we can’t do this for you. Our ecommerce software is setup with fields for meta information, and we can setup plugins for WordPress to do the same. But as far as what goes in those fields, that’s up to you.
What are your payment terms?
We understand what it’s like to be a business on a budget, and we usually split up the project cost into 2 to 3 payments. We accept all major credit cards (preferred), but will also take PayPal and checks. But we’re very flexible, so just let us know what works for you and chances are we’ll be able to accommodate you.
Do you work with businesses outside the US?
Yes, most definitely! We’ve worked with clients in Malaysia, Australia, Japan, Singapore, Canada, and more. This is one of the benefits of the internet – there truly are no boundaries.
We like cats (and dogs too!). And happy cats like to purr.
This all sounds great! How do we get started?
Fill out our project inquiry form and we’ll go from there!